Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us, and we'll be happy to help.
Orders & Shopping
How do I place an order?
Simply browse our collections, select your size and preferred item, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to make amendments.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account makes it easier to track your orders and save your details for future purchases.
Sizing & Fit
How do I find my size?
Each product page includes a size guide to help you find the best fit. If you're between sizes or unsure, feel free to reach out to us for personalised advice.
Do your pieces run true to size?
Our pieces are designed to fit true to size. We recommend checking the size guide on each product page for the most accurate guidance.
Can I get styling advice before purchasing?
Absolutely! Visit our Styling Guide for inspiration, or contact us to enquire about our personal styling service.
Shipping & Delivery
Where do you ship to?
We ship within the UK and internationally. Shipping options and rates will be displayed at checkout based on your location.
How long will my order take to arrive?
Delivery times vary depending on your location. Standard UK delivery typically takes 3–5 business days. International orders may take longer. You'll receive a tracking number once your order has been dispatched.
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.
Returns & Exchanges
What is your returns policy?
We want you to love your Adubri pieces. If you're not completely satisfied, you can return unworn, unwashed items in their original condition within 14 days of receipt. Please contact us to initiate a return.
How do I exchange an item?
To exchange an item, please contact us with your order details and the item you'd like instead. Exchanges are subject to availability.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through a secure, encrypted payment gateway. We never store your card details.
Styling Services
Do you offer personal styling?
Yes! We offer a bespoke styling service for individuals looking for personalised outfit guidance. Visit our Styling Guide page to learn more or contact us to make an enquiry.
Is the styling service available virtually?
Yes, we offer both in-person and virtual styling consultations. Get in touch to discuss what works best for you.
Still Have Questions?
We're always happy to help. Reach out to us via our Contact page and a member of our team will get back to you as soon as possible.